Can I pay my monthly payment with a credit card?

Yes. Castle Credit accepts credit cards, bank wires, and ACH payments in addition to personal checks. We can take a one-time credit card or bank account payment over the phone, or get peace of mind by setting up an automatic draft from your credit card or bank account. For more information, please Contact Us

PLEASE NOTE: Credit card payments taken over the phone take up to 24 hours to post to your account. To avoid late fees, please ensure that payments are made with enough time to post before the end of your grace period.

Can I have my monthly payment automatically deducted from my checking/savings account?

Yes. To save time and money, you can have your payments automatically deducted from your personal checking or savings account or credit card each month. To take advantage of this, please contact us at Customer Service.

Can I make a payment online (using this website)?

No, not at present. However, we plan to include that capability in the section of our website when it is completed later this year.

Is there a charge to pay on the phone?

There are no fees for payments over the phone! You can always pay by check or credit card over the phone for no additional charge.

PLEASE NOTE: Credit card payments taken over the phone take up to 24 hours to post to your account. To avoid late fees, please ensure that payments are made with enough time to post before the end of your grace period.

I have recently moved. Who do I notify?

Contact Us at the Customer Service department and we will be happy to update your account.

I have not received my bill, or it may have been lost in the mail.

Please understand that your payment is still due on the date shown on your contract, whether your bill was lost in the mail or misplaced. For more assitance, please contact Customer Service.

How can I get additional products or accessories for my unit?

You may get these items from the distributor that sold the unit to you. Please check your paperwork for the contact information. If you need assistance locating a dealer, please contact Customer Service.

My dealer is out of business, and I need service. Who do I call?

Dealers are independent companies that sell the products from a manufacturer. Sometimes these distributors go out of business. However, the manufacturer is most likely still in business and can help you or direct you to a new dealer if you need service. For a referral, please contact Customer Service.

A credit bureau is showing two trade lines. Why?

If your account was opened before 8/2/2008, you were issued a new account number to replace your original old account number. Equifax and Experian kept the same tradeline on the credit bureau report and simply replaced the account number. However, Trans Union created a new tradeline for the new account number. This tradeline will show all history of your account since 8/2/2008. The old account number tradeline shows all history prior to this, and the current status should be closed with a zero balance. That is why you may see two tradelines under your Trans Union report, which is correct.

My question isn't listed here, who should I contact?

For questions regarding your account, please contact Customer Service.